Cash on Delivery Policy - Onii-chan.in

Cash on Delivery (COD)

Pay when you receive your awesome anime tees! COD makes shopping easy and secure for our fellow otakus across India.

💰 What is Cash on Delivery?

Cash on Delivery (COD) lets you pay for your order in cash when it arrives at your doorstep! No need to pay online or share card details – just order your favorite anime tees and pay the delivery person when your package arrives. It's as simple as receiving a package from your anime friend!

🎯 Why Choose COD?

  • No online payment required: Perfect if you prefer not to pay online
  • See before you pay: Inspect your order before making payment
  • Secure and trusted: No risk of online payment fraud
  • Convenient: Pay in cash at your convenience

🚀 How COD Works

Getting your anime tees through COD is easier than learning the Kamehameha wave! Here's the simple process:

1

Place Your Order

Select COD as payment method during checkout

2

Order Confirmation

We'll confirm your order and prepare it for shipping

3

Delivery

Our delivery partner brings your package to your address

4

Pay & Receive

Pay the exact amount in cash and enjoy your new tees!

💳 COD Charges

While we love making anime tees accessible to everyone, there are small charges associated with COD to cover processing and handling:

Order Value COD Fee Who Pays
₹0 - ₹500 ₹50 Customer
₹501 - ₹1000 ₹40 Customer
₹1001 - ₹2000 ₹30 Customer
Above ₹2000 Free! We cover it

COD fees are added to your total order amount and collected at the time of delivery.

🗺️ COD Availability

We offer COD across India, but availability may vary by location. Here's where we currently support COD:

✅ Available

Major cities & Metro areas

✅ Available

Tier 2 & Tier 3 cities

✅ Available

Most PIN codes

❌ Limited

Remote rural areas

If COD isn't available for your PIN code, don't worry! We'll let you know during checkout and you can choose from our other secure payment options.

📦 What to Expect on Delivery

  • Delivery Time: 5-7 business days from order confirmation
  • Tracking: You'll receive tracking details via SMS/email
  • Contact: Delivery person will call before arriving
  • Inspection: You can check the package before paying
  • Payment: Exact change is appreciated but not mandatory

⚠️ Important COD Guidelines

For Customers:

  • Be Available: Please ensure someone is available at the delivery address during delivery hours
  • Exact Amount: While not mandatory, having exact change helps speed up the process
  • Valid ID: Keep a valid ID ready in case the delivery person needs verification
  • Inspect Package: You can check the outer packaging, but please don't open sealed items
  • 24-Hour Contact Rule: Remember our return policy – contact us within 24 hours if there are any issues

Order Limitations:

  • Maximum order value for COD: ₹10,000
  • Minimum order value: ₹299
  • Limited to 5 items per COD order
  • Available for regular items only (custom orders require prepayment)

🚫 COD Cancellation & Return Policy

Refused Deliveries: If you refuse to accept a COD order without valid reason, it may affect your ability to place future COD orders. We understand emergencies happen, but please contact us if you need to cancel!

Returns with COD: Our standard return policy applies to COD orders. Remember, you have only 24 hours to contact us about damaged or wrong-sized items. For COD returns:

  • Refunds will be processed via bank transfer (we'll need your bank details)
  • Return shipping is handled the same way as prepaid orders
  • COD fees are non-refundable unless the return is due to our error

🔒 Security & Safety

Your security is as important to us as protecting the Dragon Balls! Here's how we ensure safe COD transactions:

  • Verified Delivery Partners: We only work with trusted, verified delivery services
  • Package Sealing: All packages are securely sealed with tamper-evident tape
  • Delivery Confirmation: You'll receive confirmation once payment is collected
  • Customer Support: Our team is always available if you face any issues

Frequently Asked Questions

Q: Can I partially pay and use COD for the remaining amount?

A: Currently, we only support full COD payments. You'll need to choose either COD or full online payment.

Q: What if I'm not home during delivery?

A: Our delivery partners will attempt delivery 2-3 times. If unsuccessful, the package will be returned to us, and you can reschedule delivery or request a refund.

Q: Can I change my payment method from COD to online after placing an order?

A: Yes! Contact us within 6 hours of placing your order, and we'll help you switch to online payment.

Q: Do you accept ₹2000 notes for COD?

A: Our delivery partners accept all valid Indian currency notes. However, having smaller denominations makes the process smoother for everyone!

💡 Pro Tips for COD Orders

  • Keep your phone handy – delivery partners will call before arriving
  • Have a backup contact number in case you're unavailable
  • Check your order details in the confirmation email
  • Take a photo of the package condition if you notice any damage
  • Save our contact details for quick support

🛡️ Terms & Conditions

  • COD orders are subject to verification and may take additional processing time
  • We reserve the right to cancel COD orders if fraud is suspected
  • Multiple refused deliveries may result in COD restrictions for future orders
  • COD fees are final and charged regardless of order cancellation timing
  • This policy applies only to domestic orders within India
  • We may discontinue COD for specific PIN codes based on delivery partner policies

🤝 Need Help with Your COD Order?

Whether you have questions about COD, need to track your order, or want to discuss the latest anime episodes while you wait, we're here for you!

📧 Email: Contact@onii-chan.in
Response Time: Within 24 hours

"Trust us with your COD order – we'll deliver happiness right to your door!"

Last Updated: August 2025

This COD policy may be updated to reflect changes in delivery partner policies or business requirements.